Customer support: support@hediyeirani.com +16478859051

FAQs

Ordering:

  1. How do I place an order?

  • Select a category 

  •  Choose the product of your choice

  • Create an account by registering

  •  You can also log in with your social networking accounts such as Facebook and etc.

  • Carefully enter your shipping address

  • Enter the Discount coupon codes if there is any.

  • Follow the steps en route to submitting your order.

  2. How will I know if order is placed successfully?

Once your Order is successfully placed, you will receive a confirmation over email and text  message from Hediyeirani.com This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders.

  3. Do you take orders over phone? 

Coming soon…

   4.  How do I check the status of my order?

Your order status is updated to you via emails and text messages when placing an order and when your item is delivered. Once your order is placed you would receive a text message and an email with your order details. Please check your spam and old text messages for the status of your order if you don't see any updates. In case of any unforeseen events which could delay your order you would receive a special update from our end.

Order status can also be viewed at My Account -> My Orders.

   5. Can I cancel my order?

If you wish to cancel your order, please get in touch with Customer service as soon as possible with your order number .If your order has been dispatched, it is not possible to cancel your order under any circumstances. For more information regarding this matter, please refer to our return/cancellation policy.

Payment :

    1.  What payment methods do you accept?

Customers can pay directly with Credit card or Debit card .We accept payments via Visa, MasterCard or Netbanking.

    2. Is it safe to shop online using my Debit card or Credit Card?

All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection and these information will not be shared and/or sold to any third party companies. We care about our customers and we make sure that they are looked after and well taken care of in every aspect.

    3.What should I do if my payment fails?

In case of a payment failure, please retry and make sure that:
Information that you have entered are correct such as account details, billing information, password (for net banking) and etc. Also please make sure that your Internet connection is not disrupted in the process.

Shipping:

   1.  Are there any shipping charges?

HediyeIrani offers absolutely free shipping on all of our products.

   2.Can I expect delivery on all days of the week?

You can expect delivery of your order on business days. HediyeIrani’s business days and hours are from Saturday thru Thursday from 8:00 AM-4:00 PM Iran time. (+3:30 GMT Tehran)

National and provincial holidays are excluded.

Returns:

   1.What is Hediye irani’s Return policy ?

HediyeIrani is always looking to make sure that our customers are well taken care of and looked after. Although we strive to provide our customers with great customer service each time to shop with us, we also can’t bear a loss either and under some circumstances, we may not be able to accommodate you with what you are looking for. Our customers must understand that we have our rules and policies and we follow the rules accordingly.
If your complain is valid and confirmed by HediyeIrani and falls under our rules and policies, then it is possible to return the item according to our return policy. For more information on our return policy, please click here…   

 

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